Contact Us – Verified Support & Communication Channels
Welcome to the official Contact Us page for Yono All Game. Our mission is straightforward: help Indian players access verified support, get accurate answers, and stay safe from impersonation and scams. When you contact us, we aim to respond with clear steps, practical timelines, and transparent guidance—especially for topics that can affect your money, identity, or account safety.
The team behind https://yonoallgame.app builds this platform with a strong focus on stability, fair play, and responsible entertainment. We treat support as a core part of the product—not an afterthought—because a game experience is only as good as the help available when something goes wrong. If you have questions about account access, bugs, reporting suspicious activity, or general guidance, this page is designed to be your single source of truth.
We also care about practical clarity. Wherever we use numbers (like expected response windows or what to include in a report), we do so to make the process easier to follow. These are targets and guidance; they are not promises of outcomes.
1) Company Information (Trust & Transparency)
Company Name
Yono All Game
Public-facing name used across the product, support communications, and help resources.
Official Domain
https://yonoallgame.app
Treat this domain as the primary reference for official notices and page updates. If you receive a message from a different domain claiming to represent us, verify it before acting.
Registered Address (India)
3rd Floor, Brigade Tech Gardens, Whitefield Main Road, Bengaluru, Karnataka 560066, India
Map reference:
Business Entity Type
Private Limited (India) — self-declared
If you need formal verification, consult the Ministry of Corporate Affairs (MCA) portal and check official master data. Verification procedures can change; always rely on current government sources.
Transparency note: For security reasons, we do not publish personal phone numbers, private home addresses, or direct messaging IDs of individual staff members on this page. Official support is provided through the channels listed below, which are monitored and logged for audit and dispute resolution.
How our operations team works (role-based overview)
Yono All Game is supported by a multi-discipline operations structure. Rather than focusing on individuals, we publish a clear role-based overview so you can understand who handles what:
- Player Support Desk
- Handles day-to-day questions, ticket triage, account access issues, and basic troubleshooting steps. This desk aims to provide actionable instructions within the first response.
- Operations & Community Team
- Manages content updates, player communications, maintenance notices, and feedback routing. This team also coordinates with engineering during service incidents.
- Security & Risk Control
- Reviews suspected impersonation, social engineering attempts, and abnormal access patterns. They also publish safe-contact guidance and help with complaint documentation.
- Software Development Team
- Fixes bugs, improves performance, and implements reliability changes. Support tickets with reproducible steps are routed here with structured logs, when available.
We built https://yonoallgame.app with a long-term mindset: reduce confusion, maintain consistent communication, and keep support flows simple enough to follow even during a stressful issue. This is why the official channels below are limited, verified, and documented.
2) Official Contact Channels
Please use the official channels below. If someone claims to represent Yono All Game but asks you to contact an unknown number, a personal UPI ID, or a non-official email address, treat it as suspicious until verified.
Service Email (General)
Best for general queries, feedback, and requests that are not time-sensitive.
General Inbox (Info)
Use for partnership queries, media enquiries, and formal introductions. Avoid sharing sensitive documents unless requested.
Support / Customer Service
Recommended for login issues, payment-related questions, bug reports, and account safety concerns.
Recruitment
For job applications and recruitment enquiries. Please attach a PDF resume and include your location and notice period.
Company Phone (India)
+91 98174 26053
Phone support is meant for guidance and escalation. For complex issues, email or ticketing is preferred so we can track details reliably. We never ask for your OTP, UPI PIN, or banking password on calls.
Ticket centre / customer service centre
If you want the fastest resolution, raise a ticket using the structured form below. Tickets help us:
- Keep an auditable record of what was reported and what steps were recommended.
- Attach screenshots or logs (when relevant) without re-explaining the issue in multiple messages.
- Route complex cases to engineering or security with consistent evidence.
What information should you never share with anyone?
Do not share OTPs, UPI PINs, banking passwords, card CVV, or any “remote access” permissions. Yono All Game support does not ask for these. If someone requests them while claiming to be “support”, stop and verify using the safety checklist below.
3) Support Hours
We run a tiered support model so urgent risks can be handled quickly, while non-urgent queries receive structured responses. Times below use IST (UTC+05:30).
Critical safety concerns
24 hours, 7 days
Use this for suspected impersonation, account takeover signs, or time-sensitive payment fraud concerns. Include the phrase “URGENT: SAFETY” in the subject line if emailing.
General support
08:00 to 20:00 (daily)
General issues include login help, bug reports, and how-to questions. Replies are sent in order of urgency and completeness.
Expected response windows (targets)
- Initial acknowledgement: typically within 2 to 6 hours for complete tickets.
- Standard queries: typically within 24 to 48 hours.
- Complex technical issues: may take 3 to 7 working days depending on reproducibility.
Tip for faster help: If you include clear reproduction steps (what you clicked, what you saw, what error occurred), support can route your case faster than a message that says only “not working”.
How we prioritise tickets
- Safety first: suspected impersonation, account compromise, or financial fraud indicators.
- Access blockers: cannot login, repeated verification failure, locked account.
- Payment-impacting issues: failed transaction, duplicate debit suspicion, missing credit confirmation.
- General queries: gameplay guidance, feedback, usability suggestions.
4) Player Safety & Complaint Handling (Important)
If you are reading this section because something feels off, trust that instinct. Most online scams rely on urgency, confusion, and impersonation. This page is designed to reduce that risk by listing official channels and a verification process.
Risk warning: Yono All Game provides entertainment games. We do not provide services in the areas of gambling, investment, financial management, credit, lending, or guaranteed returns. If anyone claims otherwise while using our name, treat it as suspicious and report it.
Anti-impersonation checklist (use in 60 seconds)
- Check the sender domain: official emails end with
@yonoallgame.app. - Check the requested action: we never ask for OTP, UPI PIN, CVV, or banking password.
- Check the link destination: avoid shortened links; type the official domain yourself when in doubt.
- Check the tone: threats like “account will be deleted in 10 minutes” are typical scam patterns.
- Verify via a second channel: email
[email protected]and reference the message.
Complaint handling process
We follow a structured complaint process so concerns can be tracked and resolved consistently. This is especially important if the complaint involves identity risk, payment issues, or impersonation attempts.
- Step 1 — Record evidence: take screenshots, note dates and times, and copy any message text.
- Step 2 — Submit a ticket: choose “Security concern” or “Payment” and include evidence details.
- Step 3 — Safety triage: security & risk control reviews for impersonation or compromise indicators.
- Step 4 — Resolution guidance: we provide steps you can take, what we can verify, and what must be escalated.
- Step 5 — Closure: you receive a summary of actions taken and recommended next steps.
If you suspect cyber fraud in India
If your concern involves cyber financial fraud, time matters. Report promptly through official government channels in India, and preserve transaction references (UTR/ARN), bank SMS, and app screenshots. Two commonly used official routes are:
- National Cyber Crime Reporting Portal:
cybercrime.gov.in - National cybercrime helpline: 1930 (report immediately if money is involved)
For consumer grievance guidance that is not a police matter, Indian users may also use the National Consumer Helpline contact routes published by the Government of India for consumer support and information.
What we can do vs. what we cannot do
We can help with
- Confirming whether a message appears consistent with official channels.
- Providing steps to secure your account and reduce risk.
- Collecting incident details in a structured, auditable way.
- Routing reproducible issues to engineering with your logs/screenshots.
We cannot do
- Recover money from banks or reverse transactions without the financial institution’s process.
- Provide legal advice or represent you in disputes.
- Request or store your OTP/UPI PIN/CVV (we will refuse such data).
- Guarantee outcomes, timelines, or reimbursements.
5) Developer, Security, and Compliance Teams (Earning Trust Through Process)
Trust is not a claim; it is a set of behaviours you can observe. We aim to earn trust through consistent documentation, predictable escalation paths, and cautious handling of sensitive issues. To make this practical, here is how the internal workflow typically operates once a ticket is received.
Security & risk control: what they review
- Impersonation patterns: fake email headers, look-alike domains, copied brand visuals, and pressure tactics.
- Account risk signals: repeated login failures, unusual device patterns, suspicious prompts reported by users.
- Data minimisation: ensuring support requests only the minimum necessary info to troubleshoot.
Engineering: what helps them solve faster
Technical resolution is much quicker when we have reproducible steps. If you are reporting a bug, include the following:
- Environment: device model, OS version, browser/app version.
- Steps: 3 to 8 steps that someone else can follow.
- Expected vs. actual: one sentence each, no guesswork.
- Error text: copy and paste exactly, even if it looks “technical”.
- Frequency: e.g., “happens 7 out of 10 times” or “only once”.
Compliance approach (plain-English)
We maintain a cautious approach to player communications: clear disclaimers, safe-contact rules, and a preference for written, trackable support where possible. The goal is to reduce misunderstandings and limit the opportunity for impersonation.
“If a support message asks for secrets (OTP/UPI PIN/CVV) or pushes urgency without verification, it is safer to pause and verify.”
How we handle sensitive information
We ask for the minimum information required to help you. As a rule, support may ask for: email address used on the account, approximate timestamps, and screenshots of errors. Support will not ask for OTP, UPI PIN, bank password, card CVV, or remote-control access to your device. If you accidentally shared sensitive data elsewhere, report it immediately and follow your bank’s recommended safety steps.
6) Official Social Media Channels (How to Verify Without Clicking Unknown Links)
Social platforms can be helpful for announcements, but they are also common places for impersonators. For that reason, we recommend: treat social posts as secondary confirmation only, and use this Contact Us page and official @yonoallgame.app emails for support.
Official handle identifier
@YonoAllGame
Use platform verification signals and cross-check with the official domain before trusting messages.
What we publish there
Maintenance notices & basic updates
We avoid collecting personal data over DMs. Support cases should go via email or tickets.
What we do not do
No OTP requests, no payment collection
If a social message asks for money, it is not official support.
Safer verification method
Type the domain yourself
Open your browser and type yonoallgame.app instead of clicking unknown links.
Quick signs of a fake account
- Look-alike spelling (extra letters, swapped characters, or odd punctuation).
- Pressure tactics: “Pay now”, “limited-time”, “urgent verification”.
- Requests for private data in DMs.
- Links that do not clearly show
yonoallgame.app.
7) Important Notice (Legal & Safety Disclaimer)
This page is provided for guidance and transparency. It is intended to help you contact us through verified channels and reduce the chance of impersonation. While we aim to keep it accurate and updated, external systems (banks, telecom providers, third-party platforms, or government portals) may change their processes without notice.
- Entertainment purpose: Yono All Game is an entertainment-focused platform.
- No financial services: we do not offer investment, financial management, lending, credit, or guaranteed returns.
- No guaranteed outcomes: support provides best-effort guidance; outcomes depend on facts, evidence, and third parties.
- Safety-first communication: we refuse to request or store OTP/UPI PIN/CVV or banking passwords.
Before you finish: a brief “Contact Us” recap
If you came here looking for the fastest and safest way to reach us, the simplest path is: use [email protected], include clear details, and avoid responding to unverified messages. See more about Yono All Game and Contact Us at Yono All Game.
Before the end of the content, here’s a brief introduction for new visitors: this Contact Us page is part of our effort to keep communication consistent and easy to verify. See more about Yono All Game, Contact Us, and News at Contact Us.
Last updated for publication date shown above. If you notice a suspicious message claiming to be from Yono All Game, forward it to [email protected] and include the date/time and the platform where you received it.
FAQ
Quick answers in a clean, one-question-one-answer layout.
1) What is the official email for support?
Use [email protected] for customer service. For general queries, you can also use [email protected].
2) How do I know a message is truly from Yono All Game?
Verify the sender ends with @yonoallgame.app, avoid sharing OTP/UPI PIN/CVV, and type yonoallgame.app yourself instead of clicking unknown links.
3) Does Yono All Game offer investment, lending, or guaranteed returns?
No. Yono All Game is for entertainment games only and does not provide gambling, investment, financial management, lending, credit, or guaranteed-return services.
4) What should I include in a support ticket?
Include what happened, expected result, device/OS/app or browser version, date/time, screenshots (if available), and any exact error text.
5) When should I contact support urgently?
Contact support urgently if you suspect impersonation, account takeover, or payment fraud indicators. Use [email protected] and include \u201CURGENT: SAFETY\u201D in your subject.
6) Do you provide phone support?
Yes, a company phone is listed on this page for guidance and escalation. For complex issues, email or ticket support is preferred for proper tracking.
7) What if I suspect cyber financial fraud in India?
Report promptly via official Indian cybercrime channels, preserve transaction references and screenshots, and submit a ticket to support with the same evidence for internal review.